By Lawrence Odoom/Phalonzy
Government is advancing digital transformation in the power sector with plans to deploy a WhatsApp-based fault-reporting system that enables Ghanaians to instantly flag outages and trigger immediate technical response eliminating the delays of traditional call centres.
The innovation, announced by Minister of Energy and Green Transition, John Abdulai Jinapor, is designed to strengthen communication between consumers and power providers while driving real-time service delivery across the electricity, renewable, and petroleum subsectors.
Speaking at the final session of the President’s resetting tour in the Northern Region, Dr. Jinapor reiterated government’s multi-sector commitment:
“We are committed to improving both the electricity subsector, the renewable sector, and the petroleum sector. We’ll also improve on our communication.”
He explained that the new system will make call lines redundant for outage reports.
“We are going to launch a system where when you have the least outage, you don’t even need to call. Just send a WhatsApp message with your location, and we shall dispatch men and women there to address your problem in real time.”
The move marks a strategic embrace of mobile technology to bridge longstanding gaps in fault detection and resolution. Authorities project that the platform will reduce downtime, elevate customer experience in electricity distribution, and deepen digital engagement within the power sector.